General Questions

  • Yes. All tapes, DVD’s, and photographs are returned safely along with your digital files.

  • No, we can offer our editing and ceremony services (PDF versions) remotely.

    We do however, strongly recommend personally dropping off and collecting your tapes and photographs. While we do accept materials via post, we would advise against this to avoid damage during transit. We are not responsible or liable for any damages obtained during transit.

  • We offer pricing based on project type and complexity. After an initial conversation, we’ll provide a transparent no-obligation quote. Please see our pricing for more.

  • Yes. Reduced pricing is available for larger quantities of tapes or photographs. Please see our pricing for more information.

  • You can reach us anytime via our contact page or email. We aim to respond quickly - usually within one business day.

  • Payment arrangements will be confirmed before work begins. Some projects may require full or partial payment in advance.

    Completed files, designs, or digital materials will not be released until payment has been received in full.

  • Please read our full Terms and Conditions here.

Digitisation

  • We currently convert VHS tapes, VHS-C, Mini DV, Hi 8, Video 8 and Digital 8 tapes, DVDs, and printed photographs into digital formats.

  • Videos are delivered as MP4 files, which can be easily played on most modern devices.
    Photos are delivered as high-resolution JPEG files.

  • Photos are scanned at 600 DPI, providing excellent detail for viewing and sharing.

  • The digitisation process preserves the existing quality of the tape. While minor adjustments may be possible, the quality will reflect the original recording.

  • No. We can only convert home-recorded DVDs and personal recordings due to copyright restrictions.

  • We recommend customers keep their own backups of the files. Files are not stored permanently.

  • Yes. Files can be organised and labelled to make them easier to identify. Each tape or DVD is converted into a separate digital file.

    Multiple recordings on one tape can be separated at an extra hourly cost. Basic capture keeps the tape as one file, but it may be possible to split sections if needed.

  • You can leave your tapes and photographs exactly as they are when bringing them to us. If you would prefer them in a specific order, we recommend grouping or numbering them beforehand so we know how they should be organised.

    If you would like particular text, names, or information linked to certain photos or videos, you can also label or number them in advance. If this information is provided beforehand, it will be included at no extra charge. It is also possible to organise or add this information later, but this would be treated as a revision and may incur an additional charge.

  • Yes. Files delivered on a USB stick can often be played directly on many modern TVs.

    Digital files can easily be shared with others or streamed to a TV.

  • Yes. We can process large collections and may offer discounted pricing depending on the quantity.

  • Yes. Many older photographs can still be digitised safely.

  • Digital photo restoration is the process of repairing and improving old or damaged photographs using digital editing. This can include reducing scratches, marks, fading, and other signs of age while preserving the original image.

    Many photographs can be improved through restoration, although the final result will depend on the condition of the original photo.

  • No. If your photograph is printed, we can first digitise it through our photo digitisation service before restoring it digitally.

  • No. The original photograph is never altered. Restoration is completed digitally, and you will receive a high-resolution restored JPEG file that can be saved, shared, or printed.

Editing Services

  • We create photo slideshows and story videos.


    A slideshow uses photographs only, while a story video may combine photographs and video clips to create a more dynamic narrative.

  • Yes. Files delivered on a USB stick can often be played directly on many modern TVs.

  • The length depends on the number of photos and the number and length of the clips provided.

  • Yes. Names, dates, or short captions can be added.

    You can also provide guidance on how you would like the memories arranged.

  • Minor adjustments may be possible depending on the project. Other changes will incur an hourly charge.

  • Due to copyright restrictions, music can not be added to the videos. The original video audio will stay in tact.

Funeral Services

  • An Order of Service is a booklet that guides guests through the funeral ceremony. It typically includes the order of events, readings, hymns, prayers, and photographs.

    Our Orders of Service are designed with 4, 8, or 12 pages, depending on the amount of content.

  • A funeral notice is a personalised document that shares the name, dates, and details of the funeral service. It may also include a photograph or short message.

  • A tribute video is a gentle video presentation created using photographs and home video clips that reflect the life, memories, and important moments of your loved one. These videos can show different stages of their life, including family memories, milestones, and the people who were important to them.

    Tribute videos are often shown during the funeral service or at memorial gatherings, and they can also be shared with family and friends afterwards. Many families choose to keep the video as a lasting way to revisit and remember the memories of their loved one.

  • Many free templates provide a basic structure for an Order of Service, but they often feel generic and limited in how much they can reflect the person being remembered. Our designs are created to be more personal and tailored to each individual.

    In addition to the standard Order of Service, your booklet can be customised to include a personal messages from family or friends or favourite quotes, poems, or sayings. We specialise in incorporating personal touches such as handwriting, photographs, drawings, artwork, and other meaningful details that help reflect the personality and life of your loved one. We can also find ways to include things that were important to them, such as beloved pets, favourite hobbies, interests, or passions, helping create something that truly reflects who they were.

    The aim is to create something that not only guides the service but also honours and reflects the life being remembered.

  • Yes. Where possible, we like to meet with you in person to talk through your wishes and ideas for the Order of Service. If you are within a reasonable distance, we are happy to come to you and sit down together to discuss the content, photographs, and personal elements you would like to include, at no extra cost.

    If meeting in person is not convenient, this can also be arranged over the phone or by email. However, we find that a personal conversation often helps us better understand the life being remembered and the details that matter most to you.

  • Yes. Photographs of your loved one can be included throughout the booklet to help reflect their life and memories. If your photos are printed, we can also digitise them through our digitisation services so they can be included clearly in the design.

  • Yes. Funeral notices can be designed to match the Order of Service for a consistent presentation.

  • We understand that funeral arrangements often need to be prepared within a short timeframe, and we aim to support families as best we can during this time. Once we have received all the information required, we aim to provide the first draft within 72 hours.

    This first draft allows you to review the content and request any changes before the final version is prepared for printing.

  • We print all products in-house with premium materials. Please contact us to upgrade your paper choice to one of our special options.

Wedding Services

  • A wedding Order of Service is a booklet that guides guests through the wedding ceremony. It typically includes the order of events, readings, hymns or music, the names of the wedding party, and sometimes photographs or personal messages.

    Our Orders of Service are designed with 4, 8, or 12 pages, depending on the amount of content you would like to include.

    Unlike standard online templates, each design is personalised to reflect your wedding, allowing us to incorporate photographs, meaningful details, and personal touches that make the booklet unique to your day.

  • A wedding story video brings together photographs and video clips from your lives leading up to your wedding day, showing the memories and moments that led to your life together. A photo slideshow is a similar video created using photographs only, arranged in order with gentle transitions.

    These videos are often shown during the wedding reception, at the evening celebration, or during speeches, and can also be shared afterwards with family and friends.

    We loved having this at our own wedding. Looking back through old photos and videos of us growing up and seeing our story come together was incredibly special, both for us and for the people who shared the moment with us.

  • Yes. Where possible, we like to meet with you in person to talk through your ideas and wishes for the Order of Service. If you are within a reasonable distance, we are happy to come to you and sit down together to discuss the content, photographs, and personal elements you would like to include, at no extra cost.

    If meeting in person is not convenient, this can also be arranged over the phone or by email.

  • Yes. Photographs can be included throughout the booklet to reflect your story and the people who are important to you. If your photos are printed, we can also digitise them through our digitisation services so they can be included clearly in the design.

  • Yes. We can design personalised place cards to help guide guests to their seats. These can include the guest’s name and table number, and can also feature a photograph if you would like to add a more personal touch.

  • It is best to arrange these services well in advance of your wedding date so there is enough time for any revisions and printing.